Aspyre - Terms of Use

Overview of Aspyre

Aspyre is a web-based portfolio, programme, project and PMO application, hosted on a secure server providing fast, secure access.

Aspyre can be accessed remotely, 24/7, via any device that has a web browser and an internet connection. All common web browsers such as Edge, Mozilla Firefox, Google Chrome and Safari are supported.

Aspyre has been designed by programme/project managers with experience in working on large-scale programmes and projects in both public and private sector organisations.

It will drastically improve the visibility and awareness of programmes and projects throughout your organisation and allow you to see which of them are contributing towards your strategic objectives.

Aspyre is highly flexible and can be used in a way that suits each individual organisation’s requirements. Although it follows the key principles of Managing Successful Programmes (MSP) and PRINCE2, it is not a requirement for each and every step to be adhered to. This is essential where potential Aspyre users have little or no project management experience.

Key Features

-          Programme and project planning including generation of Mandate, PID and Business Cases

-          Risk and issue management

-          Milestone and dependency management

-          Financial and benefits management

-          Strategic objectives, KPIs and efficiency targets

-          Ideas/Initiatives management

-          Resource planning and tracking

-          Capture of lessons learned information

-          Extensive reporting suite

-          Multiple dashboards

-          Meeting minutes and agendas

-          Document repository

Key Benefits

-          Improves visibility of projects/schemes across your organisation

-          Provides a consistent way of working

-          Significantly reduces the time taken to produce reports

-          Data is entered once but reported on in many ways

-          Helps to ensure benefits are realised

-          Facilitates better planning

-          Enables seamless collaborative working with external partner organisations

-          Allows lessons learned to be captured, shared and reported

-          Helps to ensure effective utilisation of resource

-          Extensive in-house public sector experience to help facilitate implementations

Information Assurance

Aspyre is accessed via a conventional ‘https’ link which is secured via a Secure Socket Layer (SSL) certificate. This SSL certificate is an ‘Extended Validation’ certificate which offers the highest levels of security available.

All Aspyre data is hosted in the UK by a third-party hosting provider, Amazon Web Services (AWS).

AWS’s security structure has the following accreditations: ISO 27001, ISO 27017, ISO 27018 and ISO 9000.

Data Backup, Restore & Disaster Recovery 

Data Backup

The data backup for Aspyre hosting services is provided by Amazon RDS (Relational Database Service).

Automated Backups

The automated backup feature of Amazon RDS backs up all Aspyre client databases and transaction logs. Amazon RDS automatically creates a storage volume snapshot of all client DB instances (backing up the entire DB instance and not just individual databases).  

This backup occurs during a daily, 30-minute period known as the backup window. Automated backups are kept for 30 days (the backup retention period).

Point-in-time Restores

We can restore any DB instance to any specific time during the backup retention period, creating a new DB instance.

The latest restorable time for a DB instance is typically within 5 minutes of the current time.  

Database Snapshots

Database snapshots are user-initiated backups of a DB instance stored in Amazon S3 that are kept until we explicitly delete them. We can create a new instance from a database snapshot whenever it is required.

Snapshot Copies

Amazon RDS, allows us to copy DB snapshots and DB cluster snapshots. We can copy automated or manual snapshots.



Amazon RDS creates a storage volume snapshot of a DB instance, backing up the entire DB instance and not just individual databases. We can create a DB instance by restoring from this DB snapshot. When we restore the DB instance, we provide the name of the DB snapshot to restore from, and then provide a name for the new DB instance that is created from the restore.

We can restore a DB instance and use a different storage type than the source DB snapshot. In this case, the restoration process is slower because of the additional work required to migrate the data to the new storage type. If we restore to or from magnetic storage, the migration process is the slowest. That's because magnetic storage doesn't have the IOPS capability of Provisioned IOPS or General Purpose (SSD) storage


Disaster Recovery

Disaster recovery for Aspyre data is provided by Amazon Web Service’s CloudEndure service.

This service ensures that Continuous Data Replication takes place in the background, without application disruption or performance impact, which ensures that data is synced in real time and minimizes cutover windows.

When migration cutover is initiated, CloudEndure executes a highly automated machine conversion and orchestration process, allowing the most complex applications and databases to run natively in AWS, without compatibility issues.

For further information on the AWS CloudEndure service, please follow the link below:

On-boarding and Off-boarding Process

 On-boarding Process

The on-boarding process follows our Aspyre Implementation Plan.

Kick-Off Meeting

-          Aspyre overview to key stakeholders

-          Demonstration of how similar clients are successfully using Aspyre

-          Suggestions of how Aspyre can be configured based on best practice

-          Review reporting requirements

-          Agree functionality to be implemented

-          Agree and prioritise rollout plan

Database Creation & Configuration

-          Create Aspyre database

-          Configure screens

-       Client to send through existing data in Microsoft Excel for importing into Aspyre together with exemplar project

-          Client to agree reference table entries i.e. drop down lists

-          Set up and configure users

-          Review configuration


-          Create customised Aspyre Handbook

-          Create Reporting Guidance

-          Create customised Training Material


-          End-user Training or ‘Train-the-Trainer’

Go Live

Post Go-Live Support


Off-Boarding Process

At the end of any Agreement with a Client, data is returned in the form of a csv or xml file and the database is deleted. This does not include any electronic documentation that a client may have uploaded.


Pricing Model

Mosaique offer a Software-as-a Service (SaaS) pricing option which is detailed in Appendix A.


Aggregated Billing Options

The user level price model is flexible allowing organisations to use the service as required for example, in specific departments or with partner agencies.


Minimum Contract

Minimum contract period is 12 months.


Free Aspyre Trial

A free 30-day trial is available on request.


Termination Costs

There are no termination costs for Aspyre as long as we have received a minimum of 3 months’ notice prior to the renewal date of a Clients Agreement.


Supplier Contract Terms Jurisdiction

Our standard terms and conditions are enclosed together with a service level agreement. The system can be accessed by any nominated user on behalf of the purchasing organisation within the UK.


Payment Terms

Standard payment terms are 30 days from date of invoice.

Service Management Details

 Technical Boundaries / Interfaces of the Service

All technical interfaces are fully documented and available on request.


Services Available to other Suppliers

No services are available to other suppliers.


On-boarding Process

Detailed in Section 4 above.


Data Extraction

Mosaique will provide a copy of the client’s data in the form of a xml or csv file within 24 hours of the request being made.


Data Processing and Storage Locations

All client data is stored and processed at a Tier 4 Data Centre in the UK.


Data Location Option can be Defined by User

There is no option for the data location to be defined by the user – all data is held in a UK Data Centre.


Data Held in Safe Harbour

Not applicable


Data centre(s) used adhere to best practices described by the EU Code of Conduct for Data Centre Operations

The Data Centre holds the following accreditations: ISO 27001, ISO 20000, ISO 9000 and IGSoc.

Data Centre Tier

Aspyre is hosted by a Tier 4 Data Centre.


Support Boundaries / Interfaces of the service

Support is via a dedicated helpdesk, details of which can be found in our Service Level Agreement (SLA).



Our Roadmap is developed in accordance with our client’s requirements and is updated every 3 months. A copy of our Service Roadmap is available on request.


Performance Attributes

Minimum Service Level (up time) of 99% with a target of 99.5%.


Backup & Disaster Recovery

Please refer to Section 3 above.


Support Service Provided

Please refer to Section 8 below.


Real-time Management Information

Aspyre provides real-time reporting across all data held within the database.


Self Service Provisioning / De-provisioning

System Administrators can modify the way in which data is presented to users and so can provision/de-provision new modules within the application.


Indicative Time for Provisioning / De-provisioning

24 hours.


3rd Party Service Monitoring Tool Access

Many of our clients point their monitoring tools at the Aspyre landing page since it is cloud-based. This allows them to verify that the service is up.


Service Desk can be used by 3rd party suppliers for their services

Our Service Desk can be used by 3rd party suppliers if they have been activated as a user in Aspyre.

Service Constraints


Maintenance Windows

Planned maintenance and upgrades are performed out of hours (21:00 – 08:00) or at weekends.


Level of Customisation Permitted

The Aspyre application allows the System Administrator(s) to customise the following elements:

-          Reference Tables i.e. all drop down lists on all screens

-          Fields – Names and whether they are Mandatory, Greyed Out or Hidden

-          Modules – Editable, Read-only, Hidden

-          Logo(s)

-          User Permissions

The initial customisation is carried out by Mosaique. Training is then given to the chosen System Administrator(s) to enable them to carry out any future changes.


Schedule for Deprecation of Functionality / Features

A comprehensive set of Release Notes are supplied with each new release of Aspyre. These clearly detail which functionality has been added or removed.

Where it is the intention of Mosaique to deprecate a feature, the notification for this is published along with the Release Notes. Users have a minimum of 6 months to migrate data away from deprecated features.

Service Levels


Service Availability

The service availability of the Data Centre used by Mosaique is 99.95% 24 x 7 x 365 with a minimum service level of 99.0%.


Support Hours

Our standard hours of support are from 9am to 5.30pm Monday to Friday.

Support Requests are sent by email to the Aspyre Support Desk. These are then logged by the Service Desk and a Support Request number is issued to the person who logged the request.

A Support Request is more likely to be resolved quickly where the report contains a detailed description of the incident and how to reproduce it.

All new releases are accompanied by a Release Document which clearly explains the new functionality, including screenshots. As Aspyre is parameterised, customers have the option to switch on the new functionality in their own database.


Aspyre is extremely intuitive and requires a minimal amount of training in order for users to be able to navigate successfully around the application, identify the required fields for data entry and start to produce meaningful reports.

We offer the following training, all of which are carried out on-line:

-          User Training

o   Beginner (3-4 hours)

o   Advanced (3 hours)

-          Administrator Training (2 hours)

-          System Administrator Training (3 hours)

-          Train-the-Trainer (1 day)

We can carry out 2 half-day sessions per day with a maximum of 10 attendees per session (20 attendees per day).


Ordering and Invoicing Process

The Aspyre service is supplied on receipt of a Purchase Order, or an order number supplied via email.

Payment terms are 30 days following invoice.

Termination Terms

The Client may terminate the Contract by providing Mosaique with written notification of their intention to cancel the Contract, a minimum of three (3) months prior to the end of the Contract. 

If the Client does not give Mosaique a minimum of three months prior written notification of their intention to cancel the Contract, then the Contract will automatically renew at the end of the Contract period and the Client will be eligible to pay the full cost of its renewal.

Mosaique may terminate this Contract by giving the Client three (3) months written notification prior to the end of the Contract.


By consumers (i.e. consumption)

Should the service be terminated by either party, client data will be returned directly.

Please also see section 4.2


By the Supplier

Should the service be terminated by either party, client data will be returned directly

Please also see section 4.2