Mosaique Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Mosaique Limited (registered in England under company number 05597749).
Office Address:
Central Boulevard
Blythe Valley Park
Solihull
B90 8AG
VAT number: 876061900
Data Protection Officer: Claire Cassidy
Email address: claire.cassidy@mosaiquegroup.com
Telephone number: 01564 711201 / 07973 522507
Postal Address:
Central Boulevard
Blythe Valley Park
Solihull
B90 8AG
This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out below.
Under the GDPR, you have the following rights, which we will always work to uphold:
The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details above.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details above.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details above.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details above.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found here: https://ico.org.uk/global/contact-us/.
We may collect some or all of the following personal data (this may vary according to your relationship with us:
· Name;
· Email address;
· Telephone number;
· Business/organisation name;
· Job title;
· Profession;
Your personal data may also be obtained from the following third party:
Wilmington Healthcare Ltd.
Wilmington Healthcare Ltd. is registered as a primary data source controller with the ICO (registration number Z5180243). Please follow the link below for further details:
https://whcdp.wilmingtonhealthcare.com/Home/FAQ
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:
· Providing and managing your account.
· Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
· Personalising and tailoring our products and/or services for you.
· Communicating with you. This may include responding to emails or calls from you.
· Supplying you with information by email that you have either opted-in to directly with ourselves or with the third party detailed in 5 above (you may unsubscribe or opt-out at any time by using the unsubscribe link
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We also use your information to provide the services you've requested and create & maintain your accounts. We use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyse the information we collect to understand user needs and to improve our websites and services.
We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as legitimate interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later.
We limit access to your personal information to our employees who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars), they must have appropriate security measures and a valid reason for using your information, typically to serve you.
We keep your personal information for as long as it is required for the purposes stated in this Privacy Notice. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.
If you handle other people's data using Mosaique Limited services, such as information about your employees or partner organisations, you are entrusting that data to us for processing. The data you entrust to us for processing is called service data.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account for as long as you choose to use Mosaique Limited Services. After you terminate your account, your data will be automatically deleted from our active database within 1 month and from our backups within 2 months after that.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
· We keep your personal information for as long as it is required for the purposes stated in this Privacy Notice. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown above. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within two weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Claire Cassidy):
Email address: claire.cassidy@mosaiquegroup.com
Telephone number: 07973 522507
Postal Address:
Central Boulevard
Blythe Valley Park
Solihull
B90 8AG
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
If we make significant changes to the Privacy Notice that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address. If you think that the updated Privacy Notice affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Notice will be deemed to be your agreement to the modified Privacy Notice. You will not receive email notification of minor changes to the Privacy Notice.
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